Policies
Rental, booking, and cancellation polices
Policies
This is an overview of our booking and cancellation policies. If you have any questions please feel free to contact us.
The day of your rental, we need to place a 1000 per jet ski hold on your credit card (2000 for hourly). This hold will be released upon the safe return and inspection of the equipment, and can take up to 1 week and depends on your credit card issuer. We will not be able to release our equipment to you without first placing this hold. If we are unable to place this hold on your card, your rental will need to be rescheduled. There will be a fee for this.
It is very easy to avoid damage to our equipment if you follow our instructions and operate the watercraft in a safe and responsible manner. Recovery of damages will not be limited to the amount of this hold.
Similar to a rental car, our jet skis are delivered to you full of gas, and fuel charges are added at the end of your rental. The charge will depend on how hard you ride the jet skis. We charge per gallon, and our equipment burns on average 2-4 gallons per hour. Check with us for our current fuel rate. It usually matches or beats the prices at on water fuel docks.
You are welcome, and encouraged, to return the jet skis to us full. Most of our rental options include 5 gallon filler jugs for your convenience. Our jet skis use regular 87 unleaded.
Multi Day Rentals: We rely on timely returns of our equipment in order to facilitate the expedient departure of our equipment to the next renting party. Therefore it is imperative that you aim to return your equipment at least 30 minutes before the time stated on your rental agreement. This will help avoid unforeseen delays. We are often flexible when setting return times, however last minutes updates and unapproved late arrivals are often difficult to accommodate. We will need to charge late fees as stated on your rental agreement if you arrive after your scheduled return time.
Single Day Rentals: The end time of your rental is the time the jet skis should be out of the water and onto our trailer. Please do not assume that you can keep the jet skis longer than the designated rental end time. Late fees are charged on a per minute basis, and can add up quickly.
We have a very strict, but fair, cancellation policy. When a reservation is made and paid for, this is you saying that you want to rent during this specific time. Other renters are turned away because of this, and if you cancel this leaves a gap that is difficult to fill. Please be sure you can rent during the time you request. Making a booking with us constitutes your understanding and acceptance of this policy.
-At least 30 days: Full refund (minus 10% to cover fees) if canceled at least 30 days before the rental.
-At least 14 days: Half refund (minus 10% to cover fees) if canceled at least 14 days before the rental.
-Less than 14 days: No refunds if canceled less than 14 days before the rental. Rental fee will be held as a credit with us until the end of the season. We will offer one complimentary rebooking. Rebooking subject to availability.
-Less than 7 days: No refunds if canceled less than 7 days before the rental. Rental fee will be held as a credit with us until the end of the season. We will allow one rebooking, the rebooking fee is $200. Rebooking subject to availability.
-Less than 48 hours: No refunds, no reschedules if canceled less than 48 hours before the rental start time.
We have a very strict, but fair, cancellation policy. When a reservation is made and paid for, this is you saying that you want to rent during this specific time. Other renters are turned away because of this, and if you cancel this leaves a gap that is difficult to fill. Please be sure you can rent during the time you request. Making a booking with us constitutes your understanding and acceptance of this policy.
-At least 30 days: Full refund (minus 10% to cover fees) if canceled at least 30 days before the rental
-Less than 30 days: No refund if canceled less than 30 days from the rental start date. We will hold the rental fee as a credit for 365 days from the original rental start date and allow one complimentary rebooking. Rebooking subject to availability.
-Less than 14 days: No refund if canceled less than 14 days from the rental start date. We will hold the rental fee as a credit that is good for the remainder of the rental season. We will allow one complimentary rebooking. Rebooking subject to availability.
-Less than 7 days: No refunds if canceled less than 7 days from the rental start date. We will hold the rental fee as a credit that is good for the remainder of the rental season. We will allow one rebooking, the rebooking fee is $200. Rebooking subject to availability.
-Less than 48 hours: No refunds, no reschedules if canceled less than 48 hours before the rental start time.
We always conduct a thorough pre-inspection of each ski rented with the primary renter of the ski. At that time, we will take pictures to document any pre-existing concerns. We encourage the renting party to do the same.
This same inspection will be conducted again at the end of the rental period to determine if any new issues have arisen… We work extremely hard at maintaining the mechanical function and appearance of our skis. We do realize, though, that with the passage of time, they will show natural signs of wear and tear. We fully expect this. However, if it is determined during the post inspection that damage to the ski(s) has been incurred that was not noted during the pre-inspection, we will be needing to charge the primary renter’s credit card for any and all damages and repairs. Please note that the primary renter is solely responsible for any charges to the rented equipment. If damaged was caused by someone else in the renter’s party, the renter will need to pursue reimbursement with that individual on their own.
Most damage is easily avoidable. Treat our machines as if they were your own (with care and respect), follow ours and all posted rules, and this rare occurrence will be avoidable.
We always have equipment (jet skis) in reserve. In the unlikely event that we have a number of particularly irresponsible renters, we would need to reschedule on a last reserved first to be rescheduled bases. With long term multi day rentals taking priority.
In the event of something like this we are typically able to give at least a 24 hour heads up. You will have the option of a complimentary re-booking, or a 100% refund. All the more reason to please treat our equipment with respect and care. Your decisions affect the experience of others 🙂